Empowering Digital Innovation
IT and Digital Transformation Highlights
Over the past year, ISANS continued to strengthen the digital systems and infrastructure that support secure, effective, and reliable service delivery across the organization. The Digital Transformation and Technology Support teams focused on modernizing tools, strengthening cybersecurity, and improving how technology supports staff and programs.
Key areas of progress included enhanced cybersecurity and data protection practices, improved IT asset management, modernization of staff devices and digital infrastructure, and enhancements to internal platforms that support learning, communication, and service coordination. Recent upgrades to Settlement Online and the migration to more scalable infrastructure improved system reliability and expanded access to training and digital services for clients.
ISANS also advanced its commitment to operational efficiency through the strategic sourcing, implementation, and ongoing optimization of core enterprise applications used across operational and program delivery teams. By strengthening how key systems work together, the organization is improving information sharing, reducing duplication, and supporting more coordinated services. This work, which will continue into the next fiscal year, supports standardized systems, streamlined platforms, and improved oversight of information and program services. Together, these efforts provide a secure, resilient, and adaptable digital foundation that enables staff to focus on delivering high‑quality services to clients and communities.
Settlement Online
2,000+
course enrollments across the platform
1500+
unique clients enrolled in Settlement Online
1,300+
certificates issued through online courses
60+
courses available to support diverse learning needs
Clients accessed courses from
170+
countries
400+
average daily visitors
6
new courses launched during the fiscal year
15+
courses refreshed with updated content and improved delivery
Digital Navigation
790+
clients received one‑on‑one digital skills support sessions
720+
clients participated in digital skills orientations to support access to language programming