Online Business Development Training: Excellence in Customer Service

Online Business Development Training
Excellence in Customer Service

Do you want to connect with your customers and increase business?

Build customer service skills to increase your customer relationships. Helping you build loyal and long term customers and in turn build profitable businesses.

Join Suhel Shaikh, ISANS Business Development Trainer to learn the key aspects of professional customer service skills.

In this session, you will learn how to:

• To define the necessity of a benchmark approach in handling customers
• Inculcate key skills & attitudes in establishing strong & positive customer relationships
• To scrutinize the Do’s & Don’ts of managing Service
• Inculcate key verbal skills while communicating on the phone to devise a language of professionalism
• Diffusing difficult situations by turning complaints into opportunities

To attend this free workshop, you must:

• Be an ISANS business client
• Have a CLB level of 5+

For more information, or to register, please contact:

Suhel Shaikh |   902-406-7793  |   business@isans.ca

Wednesday, April 9
2:00 – 4:00 pm

Platform: Microsoft Teams