Complex Case & Crisis Intervention
Providing crisis support to registered ISANS clients facing challenges during their settlement and integration process.
Eligibility
NOTE: You must be a registered ISANS client to be able to access our programs and services
Immigration Status:
- Permanent Resident
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About the Program
Client centered, comprehensive approach to settlement program service delivery for complex case management and/or crisis intervention services for newcomers facing persistent multiple barriers to integration for up to a period of 18 months, including possibility of re-enrollment.
Case management activities consist of eligibility, ongoing and exit assessments; Direct supports including client navigation and coordination and Adapting to Life in Canada (Life Skills program); referrals and client accompaniment
Crisis intervention services include support for newcomers facing crisis related to child protection, intimate partner violence, criminal and family law and its impact on families and individuals.
- Providing basic information on the legal system and supporting clients to navigate the legal system
- Connecting clients to lawyers, victim services, police and other services
- Supporting clients by attending court, providing emotional support when possible and helping the client to understand processes.
272+
clients receive crisis support annually
20+
years of collaboration with Partners for Legal Education, delivering legal information sessions on topics such as family law, domestic violence, tenancy law and immigration law
25+
years of crisis support provided to ISANS clients